Training & DevelopmentHuman ResourcesHealth & SafetyMember Companies

Business Sector

Framework Element

Competence Qualification (NVQ)

National Vocational Qualification Level 2 or 3. To achieve an NVQ the learner will gain knowledge and collect evidence in the workplace.

Knowledge Qualification

Learners are tested on their knowledge and understanding of organisations and their structures, employer rights and responsibilities, data protection and human resources. The knowledge and understanding is gained whilst in the working environment and during Assessor visits. On successful completion the Apprentice will receive a Certificate in their chosen area.

Transferable Skills

Functional Skills are achieved by completing test in Mathematics and English. Key Skills are achieved by completing a multiple choice test and a portfolio of evidence.

Intermediate Apprenticeship

Competence Qualification

Kita offers NVQ Level 2 in the following subject areas, the learner and the employer should select one most relevant to the job role:

  • Business and Administration
  • Customer Service
  • Contact Centre Operations
  • ITQ (User)
  • Team Leading

Knowledge Qualification

Learners must complete a Technical Certificate at Level 2 in the chosen NVQ subject area:

  • Business and Administration
  • Customer Service
  • Team Leading
  • Contact Centre Operation

There is not a Technical Certificate for ITQ.

Transferable Skills

Learners work towards either:
Key Skills at Level 1 in the following subjects:

  • Application of Number
  • Communication
  • Information and Communication Technology

Or
Functional Skills at Level 1 in the following subjects:

  • Mathematics
  • English
  • Information and Communication Technology

Advanced Apprenticeship

Competence Qualification

NVQ Level 3 in one of the following subject areas, suitable to the job role:

  • Business and Administration
  • Customer Service
  • Contact Centre Professional
  • ITQ (Users)
  • Management

Knowledge Qualification

Learners must complete a Technical Certificate at Level 3 in the chosen subject area:

  • Business and Administration
  • Customer Service
  • Team Leading
  • Contact Centre Operations

There is no Technical Certificate for ITQ (Users).

Skills Element

Learners will work towards either:
Key Skills at Level 2 in the following subjects:

  • Application of Number
  • Communication
  • Information and Communication Technology

Or
Functional Skills at Level 2 in the following subjects:

  • Mathematics
  • English
  • Information and Communication Technology

Funding

Funding is available for all Apprentices who start their training before their 25th birthday.

Companies are required to employ the Apprentice and the Apprentice should receive a minimum of £2.50 per hour, increasing to £2.60 per hour with effect from 1st October 2011

Employers will be charged a fee for Registration and Certification.

General Information

An Assessor from Kita will visit your premises every four to six weeks to meet with your Apprentice and the immediate Supervisor. During the visit there will be a one to one discussion with the Apprentice. To Assess evidence generated whilst at work, set targets for next visit and give information advice and guidance to the Apprentice on a number of subjects which forms part of an Apprenticeship (e.g. Health and Safety, Equality and Diversity). Your company representative is then invited to review the Apprentice's progress and discuss any matters concerning the training programme.