Level 2 NVQ Certificate in Business and Administration
This level is suitable for operational level personnel, working as administrative support and whose roles follow administrative duties
Level 3 NVQ Diploma in Business and Administration
Level 3 is suitable for senior staff, Supervisors and Team Leaders whose roles follow administrative duties.
Level 2 NVQ Certificate in Customer Service
Aimed at individuals who have to deliver a continually improving service to customers, but who may not have the responsibility or autonomy to bring about permanent changes.
Level 3 NVQ Diploma in Customer Service
This qualification is aimed at individuals who provide continually improving server to customers and who can instigate permanent improvements for the benefit for both the customer and the organisation.
Level 2 Diploma in IT User Skills
Level 3 Diploma in IT User Skills
These are flexible qualifications aimed at those using IT within their job role. They are designed to cater for the wide range and diversity of job roles within the sector and to reflect the range and depth of competence required by different people using IT within their job roles.
Level 2 NVQ Certificate in Contact Centre Operations
Level 3 NVQ Diploma in Contact Centre Operations
These NVQ's are flexible qualifications aimed at Contact Centre personnel. They have been designed to cater for the wide range and diversity of job roles in the sector, and to reflect the range and depth of competence required by different people working in sector.
The qualifications consist of units, each of which has a unit value. In order to achieve the qualification at a particular level, learners must achieve units whose total value equals or exceeds that required for the level they are working towards.
Kita was formed in 1967 by a small number of companies based in Kent. Since that time we have continually expanded both in terms of the companies we serve and the range of personnel and training services we offer.
Our principle objective is to form lasting relationships with our clients by understanding their needs and always acting to satisfy or exceed their expectations.
